FAQ
All Nini Patsatsia Footwear pieces are handcrafted in our studio in Tbilisi, Georgia, using premium materials and artisanal techniques.
Yes. We offer free worldwide shipping on all orders, delivered via our trusted partner Aramex.
- Made-to-Order & Pre-Order: 2–3 weeks for production + delivery time.
- In-Stock Items: Shipped within 2–4 business days.
Delivery time depends on your location (usually 3–14 business days).
Orders shipped from Georgia to the EU may be subject to import VAT and a small customs clearance fee charged by local customs or the courier.
With an EUR.1 Certificate, your order qualifies for 0% customs duty when entering the EU.
VAT and clearance fees remain the customer’s responsibility.
- Made-to-order and pre-order items: Final sale, non-returnable.
- In-stock items: May be returned within 7 days if unused and in original condition.
- Exchanges depend on availability. If unavailable, we issue store credit.
Full details are listed in our Return & Exchange Policy.
Please contact us at info@patsatsia.com with your order number and reason for return.
We will guide you through the process.
Return and exchange shipping costs are the responsibility of the customer.
If your product arrives damaged, incorrect, or defective, contact us within 3 days with photos.
We will arrange repair, replacement, or store credit at no cost.
Orders for made-to-order items cannot be canceled once production begins.
In-stock orders may only be canceled before shipping.
Our standard sizing follows European sizes.
If you are between sizes or unsure, email us — we will advise you individually based on fit and model.
We use high-quality leather, wood, epoxy, and carefully selected components.
Slight variations in color or texture may occur due to natural materials and handcraftsmanship.
Avoid moisture, prolonged sun exposure, and rough surfaces.
Store your shoes in the provided dust bag and use heel protectors when possible.
For advice on specific models, contact us anytime.
Yes — you may request gift packaging or a personalized note during checkout or by emailing us right after placing your order.
We accept major international cards and secure online payments.
All transactions are processed through encrypted payment systems; we do not store card details.
Yes. Once shipped, you will receive an email with your Aramex tracking link.
Yes. For wholesale or showroom inquiries, please contact us directly at info@patsatsia.com.
