RETURN & EXCHANGE POLICY
At Nini Patsatsia Footwear, every pair is handcrafted with exceptional care, precision, and artistry. Our shoes are produced in small quantities, often made-to-order or pre-ordered exclusively for you. Because of this unique process, we kindly ask our clients to read our policy carefully before placing an order.
1. Made-to-Order & Pre-Order Items
All made-to-order and pre-order pieces are final sale and non-returnable.
These items are produced especially for you, following your selected size and style. Once production begins, changes or cancellations cannot be accepted.
2. In-Stock Items
For in-stock (ready-to-ship) items, we accept returns or exchanges under the following conditions:
The return request must be submitted within 7 days of receiving your order.
Items must be unused, unmarked, and in their original packaging, including dust bags, heel protectors, and all tags.
The product must show no signs of wear, such as creasing, scuffing, or sole marks.
Returns that do not meet these conditions will not be accepted and will be sent back to the customer.
If damaged after customer wear, we will make our best recommendation to assist, but we do not replace or refund worn or used merchandise within reason.
3. Return Shipping
Return shipping costs are the responsibility of the customer.
We recommend using a trackable shipping service and keeping the receipt as proof of return.
Nini Patsatsia Footwear is not responsible for lost or damaged return shipments.
4. Refunds
Approved returns will be refunded to the original payment method, excluding shipping costs, within 7–10 business days of receipt.
Alternatively, you may choose to receive a store credit, valid for future purchases.
5. Exchanges
Exchanges are subject to product availability.
If the desired size or model is not available, a store credit will be issued instead.
If you wish to exchange an item, please follow the same return procedure described above and indicate your exchange request in your email or return form.
Once the returned item is received and approved, we will process the exchange and ship the new pair as soon as possible.
Please note that shipping and handling costs for exchanges are the customer’s responsibility.
6. International Orders
Due to the high cost of international logistics, we do not accept international returns unless the product arrives damaged or incorrect.
In such cases, please contact us within 3 days of delivery with photo evidence, and our team will guide you through the process.
7. Defective or Damaged Items
If you receive a product that is damaged or defective, please contact us immediately at info@patsatsia.com
.
Each claim will be individually reviewed, and if approved, we will arrange repair, replacement, or credit at no additional cost.
8. Final Sale Items
All sale, discounted, customized, or made-to-order items are final sale and cannot be returned or exchanged.
Our Philosophy
As a small, independent brand, every pair we create is a result of hours of handcraft and creative dedication.
Our return policy ensures that we can continue producing responsibly, avoiding overproduction and waste.
We thank you for supporting slow fashion and mindful craftsmanship.
